Comments for Kevin's Raves

Comment on Raving about: Adam at National Car Rental by CookingDave

CookingDave — Tue, 11 Mar 2008 02:54:35 +0000

We wish we had more experiences like this one. Thank you for sharing it with us. We may use National for our next business trip as well.

Comment on Raving about: Adam at National Car Rental by chrisbie

chrisbie — Thu, 14 Feb 2008 01:30:09 +0000

What a wonderful customer service experience. Adam certainly went above and beyond to ensure that National had your business. This is a rare find in this day and age. I may even consider renting from National the next time I travel!

Thanks for sharing such a great story.

Comment on Raving about: Kathy at Sling Media, Inc. by chrisbie

chrisbie — Sun, 03 Feb 2008 21:49:16 +0000

I agree. Kathy was wonderful! I have had similar experiences in the past few weeks. I contacted Verizon’s Tech Support for DSL for a relative and all of the people that I spoke to were very patient and knowledgeable. One of the people I spoke to was able to detect that the NIC driver had to be uninstalled and reinstalled. She referred me to Dell support since it was a Dell computer. What extra step did she take? She provided me with the phone number for Dell support!!

The Dell support person not only help me with the problem, but when I was at the point where I needed to speak with Verizon again, he took my phone number and offered to call me back in a 1/2 hour to ensure that the problem had been resolved.

I would expect this kind of support if the computer was brand new or maybe even up to a year or two old, but this computer is over five years old! I think sometimes Tech Support anywhere gets a bad rap. My experience in the last two weeks with Verizon and Dell have been excellent examples of great customer service.

Thanks!

Comment on Raving about: Shaun at Chili’s by chrisbie

chrisbie — Sun, 03 Feb 2008 20:41:19 +0000

Wow!! What a wonderful story. It is so rare to hear stories about service going above and beyond. Sometimes we do not think we have an opportunity to go above and beyond, but there are always opportunities.

Thanks for reminding me!

Comment on Raving about: Best Buy Customer Service by oriellee1

oriellee1 — Wed, 30 Jan 2008 02:14:47 +0000

I can agree with bad customer service but I have never had a problem with Best Buy. Direct TV on the other half I can relate. When we order movies on pay per view they do not show up on the bill until months later. On one certain month the bill would be a blast. They claimed there wasn’t anything they can do. Arguing occured but we wanted to billed on the month we ordered the movie. We couldn’t win. So we just prepare for the worst.

Comment on Raving about: Office Depot Customer Service by oriellee1

oriellee1 — Wed, 30 Jan 2008 01:42:49 +0000

I love Office Depot! they always give me positive customer service!

Comment on Raving about: Zappos by oriellee1

oriellee1 — Wed, 30 Jan 2008 01:40:15 +0000

When it comes to shopping I shop all over the internet. I never thought of zappos. Since I frequently shop online I will be sure to check this out!

Comment on Raving about: Kelly at the Music Bakery by oriellee1

oriellee1 — Wed, 30 Jan 2008 01:35:55 +0000

Kelly and her company shows how things are supposed to be done. The customer service from Dell is great. I love their technical support with Dell Connect. It fast and effective. Anytime there is something that I cant figure out or fix I just log on chat and Dell Connect.

Comment on Raving about: Kathy at Sling Media, Inc. by oriellee1

oriellee1 — Wed, 30 Jan 2008 01:32:23 +0000

It is once again great to have good techs. When you are working together and things seem to be effective time is brief!

Comment on Raving about: Shaun at Chili’s by oriellee1

oriellee1 — Wed, 30 Jan 2008 01:27:27 +0000

I sometimes notice good customer service as such but usually not. Alot of times waitresses/waiters seem exhausted and really do not think of going all the way through good customer service skills. For instance, I once asked for a grilled chicken club at applebees and I asked for no cheese or barbeque sauce. Instead what do you know, they gave me the sandwich with cheese and barbeque sauce. The waitress told me that I could get another sandwich and pay double because I guess I touched it or check to see if it was the way I wanted it. I kept the sandwich but she wrote it down just as I said and still I got my food the way I did not want it. I sometimes have good servers and I always tip.