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24. January 2008 by kevinmhuff.
A co-worker and I were out for a business dinner at Chili’s north of Indianapolis and our server was a wonderful lady by the name of Shaun. Bright, spirited, and eager to serve, she promptly brought drinks and our appetizers were right behind.
When our order came, she stayed to make sure everything was OK, waiting for my co-worker to cut into his steak. It was a little more done than he had requested and she instantly asked if she could take it back…he decided to keep and eat the steak. Shaun came back within 2 minutes and told us she went ahead and took the steak off our bill. Additionally, to ensure our experience was top-notch, she asked the restaurant manager to come to our table. It was a brilliant move on her part because it made our meal that much better and while we had already recognized the incredible level of service Shaun was giving us, we also were presented with this opportunity to tell the manager how impressed we were with his hiring decision.
Very impressed, Shaun. Great service!
Posted in Dining, Customer Service | 2 Comments »