Want to know how special the TV character Norm from Cheers felt each time he stepped foot into that Boston bar? I experience that feeling when I stay at the Residence Inn in Exton, PA. Anytime I enter the lobby, whether through the front doors or coming down the hallway from my room…a friendly employee greets me. Quite often it is Theresa who never fails to call me by name, “Hello, Mr. Huff, is everything OK? How are you today?” I love it. Theresa is the consummate professional in the hospitality industry, which is quite the compliment given the competition that should exist in hospitality of all industries!!
Thanks, Theresa, for making me feel valued at the Residence Inn. This is the single strongest factor that keeps me coming back.
Visit the Residence Inn in Exton, PA but do it soon — word has it that Theresa is moving on to bigger and better things with an elementary teaching opportunity in the fall. If you do visit that location, be sure to tell her “hi” from me.
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