A co-worker and I were out for a business dinner at Chili’s north of Indianapolis and our server was a wonderful lady by the name of Shaun. Bright, spirited, and eager to serve, she promptly brought drinks and our appetizers were right behind.
When our order came, she stayed to make sure everything was OK, waiting for my co-worker to cut into his steak. It was a little more done than he had requested and she instantly asked if she could take it back…he decided to keep and eat the steak. Shaun came back within 2 minutes and told us she went ahead and took the steak off our bill. Additionally, to ensure our experience was top-notch, she asked the restaurant manager to come to our table. It was a brilliant move on her part because it made our meal that much better and while we had already recognized the incredible level of service Shaun was giving us, we also were presented with this opportunity to tell the manager how impressed we were with his hiring decision.
Very impressed, Shaun. Great service!
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30. January 2008 at 03:27
I sometimes notice good customer service as such but usually not. Alot of times waitresses/waiters seem exhausted and really do not think of going all the way through good customer service skills. For instance, I once asked for a grilled chicken club at applebees and I asked for no cheese or barbeque sauce. Instead what do you know, they gave me the sandwich with cheese and barbeque sauce. The waitress told me that I could get another sandwich and pay double because I guess I touched it or check to see if it was the way I wanted it. I kept the sandwich but she wrote it down just as I said and still I got my food the way I did not want it. I sometimes have good servers and I always tip.
3. February 2008 at 22:41
Wow!! What a wonderful story. It is so rare to hear stories about service going above and beyond. Sometimes we do not think we have an opportunity to go above and beyond, but there are always opportunities.
Thanks for reminding me!