The Dell support person not only help me with the problem, but when I was at the point where I needed to speak with Verizon again, he took my phone number and offered to call me back in a 1/2 hour to ensure that the problem had been resolved.

I would expect this kind of support if the computer was brand new or maybe even up to a year or two old, but this computer is over five years old! I think sometimes Tech Support anywhere gets a bad rap. My experience in the last two weeks with Verizon and Dell have been excellent examples of great customer service.

Thanks!