24. January 2008 by kevinmhuff.

A co-worker and I were out for a business dinner at Chili’s north of Indianapolis and our server was a wonderful lady by the name of Shaun. Bright, spirited, and eager to serve, she promptly brought drinks and our appetizers were right behind.

When our order came, she stayed to make sure everything was OK, waiting for my co-worker to cut into his steak. It was a little more done than he had requested and she instantly asked if she could take it back…he decided to keep and eat the steak. Shaun came back within 2 minutes and told us she went ahead and took the steak off our bill. Additionally, to ensure our experience was top-notch, she asked the restaurant manager to come to our table. It was a brilliant move on her part because it made our meal that much better and while we had already recognized the incredible level of service Shaun was giving us, we also were presented with this opportunity to tell the manager how impressed we were with his hiring decision.

Very impressed, Shaun. Great service!

Posted in Dining, Customer Service | 2 Comments »

24. January 2008 by kevinmhuff.

Early in 2007, a friend of mine moved to London, effectively giving up his right to watch NFL Football. Fast forward to Kickoff Weekend… and enter, Slingbox!

After almost 3 months of flawless slinging, I made the mistake of changing IP providers and my buddy in London lost access to the slingbox, and more importantly, to DirecTV’s NFL Ticket!!

I shipped the slingbox to another friend…but the router they had on their WICKED fast FiOS network wasn’t listed as supported…

This is where the raving begins.

From my remote location, I started an online chat through the slingmedia website. Kathy was my tech. She was incredible! After a minute of quick chatting, she realized she needed to be chatting with the local host, not me as a remote user. I had my friend at the location with the slingbox start a chat session and Kathy grabbed her as soon as she came on. Kathy maintained her chat with me so I’d be aware of progress, and with the permission of my friend, took over control of her PC and edited the router settings enabling port forwarding. It took all of 2 minutes to complete and we were all back in business!!!

Through it all, Kathy was kind, patient, intelligent, singularly focused on a quick resolution, and all-around wonderful to work with, presenting a decidedly better customer service experience with a technical help desk than I’d experienced in quite some time.

Thank you, Kathy and Sling Media, Inc.

Posted in Web and Internet, Retail, Customer Service | 2 Comments »