Comments on: Raving about: Kelly at the Music Bakery http://blogs.kevinmhuff.com/2007/10/30/raving-about-kelly-at-the-music-bakery/ Raving about good things, no ranting here... Tue, 07 Sep 2010 02:20:27 +0000 http://wordpress.org/?v=2.2.1 By: oriellee1 http://blogs.kevinmhuff.com/2007/10/30/raving-about-kelly-at-the-music-bakery/#comment-14 oriellee1 Wed, 30 Jan 2008 01:35:55 +0000 http://blogs.kevinmhuff.com/2007/10/30/raving-about-kelly-at-the-music-bakery/#comment-14 Kelly and her company shows how things are supposed to be done. The customer service from Dell is great. I love their technical support with Dell Connect. It fast and effective. Anytime there is something that I cant figure out or fix I just log on chat and Dell Connect. Kelly and her company shows how things are supposed to be done. The customer service from Dell is great. I love their technical support with Dell Connect. It fast and effective. Anytime there is something that I cant figure out or fix I just log on chat and Dell Connect.

]]> By: jasonbbailey http://blogs.kevinmhuff.com/2007/10/30/raving-about-kelly-at-the-music-bakery/#comment-3 jasonbbailey Tue, 06 Nov 2007 03:15:22 +0000 http://blogs.kevinmhuff.com/2007/10/30/raving-about-kelly-at-the-music-bakery/#comment-3 Video-email? Personalized?? That is amazing! This not only says a lot about your service rep Kelly, it says a LOT about Music Bakery. To have the equipment in place, and the applications in place that make this happen...WOW. I have little interest in going and buying a bunch of background music tracks, but, because of your customer service story, I am going out to their website right now! I have a similar success story with Apple. 5 months after purchasing my first iPod, the power disappeared, literally, no matter what I did the iPod would no longer power on. So, of course, my first action was to contact Apple support. I went out to their website to locate their contact information. In doing so, I was, sonehow, immediately guided to their online support site. Within minutes, I entered my serial #, stated the symptoms, and submitted a repair/replacement request. Now here's the kicker! The NEXT day I received a box with prepaid shipping included, and a small perfectly fitting spot for my iPod to sit in. I put the iPod in its spot, taped up the box, and handed it to my postman. TWO days later I had a brand new iPod on my doorstep. Yes, in only 4 days total, I had my broken iPod shipped out, and a new iPod in my hand. I was simply amazed. And to this day, I am an Appleholic! Great story. I am enjoying your blog. Video-email? Personalized?? That is amazing! This not only says a lot about your service rep Kelly, it says a LOT about Music Bakery. To have the equipment in place, and the applications in place that make this happen…WOW. I have little interest in going and buying a bunch of background music tracks, but, because of your customer service story, I am going out to their website right now!

I have a similar success story with Apple. 5 months after purchasing my first iPod, the power disappeared, literally, no matter what I did the iPod would no longer power on. So, of course, my first action was to contact Apple support. I went out to their website to locate their contact information. In doing so, I was, sonehow, immediately guided to their online support site. Within minutes, I entered my serial #, stated the symptoms, and submitted a repair/replacement request. Now here’s the kicker! The NEXT day I received a box with prepaid shipping included, and a small perfectly fitting spot for my iPod to sit in. I put the iPod in its spot, taped up the box, and handed it to my postman. TWO days later I had a brand new iPod on my doorstep. Yes, in only 4 days total, I had my broken iPod shipped out, and a new iPod in my hand. I was simply amazed. And to this day, I am an Appleholic!

Great story. I am enjoying your blog.

]]>