Raving about: Kelly at the Music Bakery

30. October 2007 by kevinmhuff.

Service has NEVER existed like this. Never.

I was recently in the market for some background soundtracks for several professional podcasts I’m producing. After hours of searching the web, listening to track after track, I stumbled upon the Music Bakery. What a great selection and after a short time I was able to pick out a few tracks for purchase.

The online purchasing and downloading of tracks gave me almost instant access.

Here is where the REAL service kicks in: I received a personalized video-email from Kelly, making sure everything went smoothly and offering me an opportunity to grab a short-term offer from the Music Bakery. I took them up on the offer and thought I had entered the correct promo code but an oversight on my end caused me to pay full price.

I intended to get in touch with the Music Bakery but as I was traveling I put it off until I could come home. I forgot about my plans to contact Kelly for a partial refund when, about a week after my purchase, I received a phone call from Kelly. She simply wanted to make sure everything went smoothly and that I was pleased with my purchase. WOW. I thanked her for her personal touch and then told her there was one thing I thought went wrong. She immediately applied a refund to my credit card and I thanked her again expecting all was done.

Within minutes, I received another personalized video-email from Kelly addressing our conversation, thanking me, and of course inviting me back at any time.

Kelly, YOU delivered service like I have NEVER had before. THANK YOU.

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