Raving about: Office Depot Customer Service

I recently gave my wife a high quality set of pens I purchased at Office Depot. While away last week on a business trip, she called to inform me one of the pens wasn’t working and asked if I could point her to the receipt. I could not.

She decided to take the pens (without receipt!) to Office Depot and ask for a straight exchange, so this is her story:

“I must have looked lost — having never been in the store before — because when I walked in I was immediately greeted and asked if I needed assistance. I explained the challenge with my new pens, my lack of receipt, and the store employee didn’t hesitate, taking me to the display case where they keep their finer writing instruments. Unfortunately, the exact color pens my husband had purchased were sold out so I couldn’t do an exchange. The employee paused for just a moment, then said, ‘well if these other pens are the same model, would it be OK if I took one of the ink cartridges out of one of them and placed it in your pen to see if it works?’ I was excited he offered because the color of the pens was important to me…overall, it was a wonderful customer service experience.”

Well, the swap worked and my wife is happy with the purchase, possibly even happier with the excellent customer service she received from a store she did not frequent…until now.

Thanks, Office Depot.

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This entry was posted on 18. October 2007 at 22:52 and is filed under Retail, Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.