I was dreading my return of some bad headphones to the local Best Buy. It seems most “customer service” experiences these days are really, really horrible. I’ve had quite a few poor interactions with companies, like DirecTV, lately…so when I found myself walking toward the Best Buy front doors I was trying to mentally prepare for the worst.
I was stunned how quickly, cleanly, and hospitably my return was handled. As I approached the Returns desk, there was only one employee working and he was already with another customer. On my way there, another employee noticed and quickly opened another register to help me. One question, “Was there anything wrong with these?” was all I had to answer. The next thing I knew, the smiling employee handed me a receipt that showed a credit was put back on my credit card and we were done.
Way to go, Best Buy! I’ve purchased many, many times at your store, but never have I had service like you delivered earlier this week.
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30. January 2008 at 04:14
I can agree with bad customer service but I have never had a problem with Best Buy. Direct TV on the other half I can relate. When we order movies on pay per view they do not show up on the bill until months later. On one certain month the bill would be a blast. They claimed there wasn’t anything they can do. Arguing occured but we wanted to billed on the month we ordered the movie. We couldn’t win. So we just prepare for the worst.